How to fix Quickbooks Error Code 6189 ?

Quickbooks Error Code -6189,-77


While using QuickBooks, the user states that the computer screen suddenly went black and the computer restarted. When she opened QuickBooks again, the dialog box states that "No Company Open" displays. After selecting the company, an error message appears stating "QB is unable to open this company file, It may have been opened by another user. Error codes: -6189, -816

Error Message:

This error occurs when an opeming or creating a company file.

· Error (-6189)
· Error (-6189, -82)
· Error (-6189, -77)
· Error (-6189, -1005)
· Error (-6189, -85)
If the problem persists, please contact Intuit Technical Support and provide them with the following error codes (-6189,-77).

What causes this error code?

  •       Mismatch between the transaction log file (.tlg) and the company file (.qbw).
  •       Another user is logged into the company file in Single User Mode.
  •       Data Corruption or Data damage in the Quickbooks data file

How to resolve this error code?

Method 1: Fix TLG mismatch

  •     Locate the transaction log file. It has the same name as your company file, but with a .tlg extension.
  •     Right-click the transaction log file and choose Rename.
  •     Enter a new name, for example CompanyName-OLD.TLG.

Method 2:
  •     All users are logged out of the Quickbooks Data file
  •     Restart all computers
  •     Copy the data file to a local drive and then copy it back to the original location.
  •     Open the file in Quickbooks.

Get help by our QuickBooks Support team


Error: Missing Name List Problem

When Opening your QuickBooks Desktop company file, you see the following message:
  • We're sorry. QuickBooks couldn't open your company file. 
  • We'll try to fix the problem.  Click Start to begin. 
  • If the problem continues, contact support for assistance and report erro code Missing Name List Problem.

What you can try now

Solution: Run the QuickBooks File Doctor
1. Click the Start button to run the Internal File Doctor.
Note: Downloading the file doctor outside the program may not have resolve the issue.
2. Follow the instructions to run the File Doctor.
3. When the File Doctor completes, try to open your company file.


 QuickBooks Error Support Phone Number 1855-441-4417

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